FAQ

Orders

I’ve noticed a mistake in my order, what can I do?

Contact hello@lainepublishing.com as soon as possible!

Payment Methods

You can find an updated list of payment methods here: Payment Methods

Shipping

Do you offer free shipping?

Yes. The final shipping cost is calculated after adding products to your cart and proceeding to the checkout. Free shipping is offered as follows:

Finland: €50
Baltics & Nordics: €70
Europe: €80
USA: €200
Rest of the World: €150

Learn more about shipping!

Where are your products shipped from?

All our products are shipped from Tampere, Finland. Our warehouse manager, Jussi, makes sure all orders are processed and shipped as quickly as possible!

Why are your shipping costs so high?

Unfortunately, shipping costs have been rising for several years, with noticeable increases lately. We regularly negotiate the best available prices with our shipping partners and do our best to offer our customers several different shipping options.

Why is my shipment taking so long?

If your order seems to be taking longer than expected, check if it contains any preorder products. Orders are handled as one, so if your order includes any preorder products, all products will be shipped when the preorder product is released.

In other cases, contact hello@lainepublishing.com

I live in the US. Will my order be affected?

In short: we will continue shipping to the United States as usual. Books and magazines will not be subject to tariffs. Yarns will be subject to tariffs starting August 29.

Shipments to the United States will continue after the new tariff regulations take effect. In accordance with US law, all tariffs and import duties are the responsibility of the customer. These charges are mandated by law and not set by us. Based on current information, books and magazines remain exempt from these tariffs.

I chose DHL Globalmail as the shipping carrier. Where is my tracking number?

The tracking number is in an email sent from the address noreply-packet@deutschepost.com. Please note that you can also use the same tracking number to track your parcel on your country’s postal service website.

Publications

Do you offer digital download codes for your publications?

Unfortunately, our books or magazines do not offer digital download codes. All Laine books and magazines are printed using a method that gives the best quality with large print runs, but it doesn't give us the chance to print individual codes. We are always on the lookout for new methods and the option to offer digital downloads with our print books.

You can find separate digital products on our website.

Where are your publications printed?

We are happy to work with responsible long-time partners. Laine Magazine is printed in Estonia at Printall. Our books are printed in Latvia at Livonia and our beloved notebooks are made in Estonia at Printon.

Subscriptions

How can I subscribe to Laine Magazine?

You can subscribe to Laine Magazine on our website. The subscription includes 4 issues per year, and will renew automatically. You can cancel your subscription any time.

You will receive a reminder email about your subscription 30 days prior to the automatic renewal.

Where can I check my existing Laine Magazine subscription?

You can log into your account.

How can I cancel or manage my subscription to Laine Magazine?

You can unsubscribe by logging into your account here.

Who should I contact about a missing Laine issue?

You can always email us any delivery issues at hello@lainepublishing.com.

Patterns

Do you have an errata list on your website?

Yes, you can find it here: Erratas

What if I notice a mistake in your pattern?

You can email us at hello@lainepublishing.com and we will get back to you as soon as possible. You can also get in touch with the designer directly.

Submissions

Can I submit a pattern to you to be published?

Absolutely! We host open submission calls for our magazines and books. Be sure to sign up for our submission call list and follow us on social media to be among the first ones to hear about them. You can also find submission calls and all the info about them on our website.

I would like to write a book. Would Laine be interested in publishing it?

We welcome book proposals and look forward to hearing about your book concept! Email us at hello@lainepublishing.com.

Please include at least the following: an introduction of yourself, a short abstract summarising what the book is about, a (prospective) table of contents, preferably sample patterns or chapters, a preliminary schedule, a description of who your book's main audience is. You can also send us visual material, such as a moodboard.

Are you interested in any content for your website or magazine?

If you are an enthusiastic writer with new perspectives who wants to contribute to our Journal, send your pitch to hello@lainepublishing.com. Make sure to familiarise yourself with our content and editorial direction. We want to celebrate creative life through the introduction of projects and personal endeavours.

Retail and distribution

I would like to become a stockist for Laine products. Who should I contact?

We would love to have you as a stockist. Just send en email to office@lainepublishing.com.

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